IT Training Courses
IT Training Courses
 

Do you need IT and Project Management Training ?

COMNet Group can help with your IT Training Needs!  Please call our support numbers now:

 

North Carolina: 

Charlotte Area: (704) 909-2792

RTP Area: (919) 827-4364

 

South Carolina: 

Rock Hill : (803) 403-1970

 

Illinois:

Chicagoland Area: (847) 458-8281

 

or send us an email at info@comnetgroup.com.

LOCATIONS:

ILLINOIS:

 

Schaumburg/Hoffman Estates Area:

COMNet Group Inc.

2815 Forbs Avenue, Suite 107

Hoffman Estates, IL 60192

 

 

Gurnee/Waukegan/Grayslake/Lake Forest Area:

COMNet Group Inc.

100 Saunders Road, Suite 150

Lake Forest, IL 60045

 

NORTH CAROLINA:

 

University Executive Park Area

CHARLOTTE:

COMNet Group Inc.

301 McCullough Drive, Suite 400

Charlotte, NC 28262

Phone: (704) 909-2792

 

 

Cary/Raleigh Area - Weston Parkway

Raleigh/Cary/Durham:

COMNet Group Inc.

1000 Centregreen Way, Suite 200

Cary, NC 27513

Phone: (919) 827-4364

 

Durham:

COMNet Group Inc.

2530 Meridian Parkway, Suite 300

Durham, NC 27713

Phone: (919) 827-4364

 

 

SOUTH CAROLINA:

 

Rock Hill:

COMNet Group Inc.

331 East Main Street, Suite 200

Rock Hill, SC 29730

Phone: (803) 403-1970

 

ITIL Certification

 

Overview


ITIL is a method of IT service management that provides a thorough set of IT best practices drawn from years of experience in both the public and private sector. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on the current ITIL Edition.

Start your ITIL Certification process with the ITIL Foundations course.
 

Who Should Attend


IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

 

Outline

Lesson 1: Introduction

Introduction
Introduction to key ITIL concepts 
IT as a Service 
Introduction to processes and process management 
The Service Lifecycle approach

Lesson 2: Service Strategy

Purpose, goal, objectives & Scope 
Value Creation through Services 
Assets – Resources and Capabilities 
Service Strategy – Main activities 
Service Strategy processes 
Service Portfolio management 
Demand management 
Financial management

Lesson 3: Service Design

Purpose, goal, objectives & Scope 
Service Design processes 
The 4 P’s 
Service Design aspects 
Service Catalog Management 
Service Level Management 
Capacity Management 
Availability Management 
IT Service Continuity Management 
Service Portfolio 
Information Security Management 
Supplier management

Lesson 4: Service Transition

Purpose, goal, objectives & Scope 
Service Transition value to the business 
Technology and architecture in Service Transition 
Service Transition Processes 
Change Management 
The 7 R’s of Change Management 
Service Asset and Configuration Management 
Release and Deployment Management 
Knowledge Management

Lesson 5: Service Operation

Purpose, goal, objectives & scope 
Service Operation definitions 
The Service Desk 
Technical Management 
Application Management 
IT Operations Management 
Service Operations Processes 
Event Management 
Request Fulfillment 
Problem Management 
Access Management

Lesson 6: Continual Service Improvement

Purpose, goal, objectives & scope 
Models and Processes 
The Deming Cycle 
Measurement and metrics 
Continual Service Improvement activities 
Risk management 
Continual Service Improvement interfaces 
Interface with Service Level Management

Lesson 7: Exam Preparation

Sample Exams 
Feedback 
Recap

 

Course Number:

ITIL-CGI001

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