Help Desk Professional Comprehensive
Course number: CGIHELPDESK280 - 12 Weeks (weekdays or weekends or on-demand)
If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, or Help desk technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination.
The CompTIA® Network+® course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification. The CompTIA® Network+® course can benefit you in two ways. It can assist you if you are preparing to take the CompTIA® Network+® examination .Also, if your job duties include network troubleshooting, installation, or maintenance, or if you are preparing for any type of network-related career, it provides the background knowledge and skills you will require to be successful.
CompTIA® Security+® is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic and your organization as a whole including the physical security elements and operational security measures. It is also the main course you will take to prepare for the CompTIA Security+ Certification examination. In this course, you will build on your knowledge and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network. This course can benefit you in two ways. If you intend to pass the CompTIA Security+ Certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today’s job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related professional role.
Declare your proven ability to install, monitor, and troubleshoot networks by earning Cisco Certified Network Associate (CCNA) Routing and Switching certification. With a focus on network infrastructure, CCNA Routing and Switching also covers wireless access, security, and connectivity to branch offices using WAN. It confirms your ability to work with IP, EIGRP, Serial Line Interface Protocol, Frame Relay, VLANs, OSPF, Ethernet, and access control lists. It also validates your ability to manage Cisco devices with IOS v15, handle Cisco licensing, and perform extensive troubleshooting. Our CCNA Routing and switching training includes enhanced content that exceeds standard authorized Cisco content, expanded lab equipment, and an unrivaled guarantee for CCNA certification success.
The main objective of this program is to provide a comprehensive skill set for a help desk professional in all areas of networking and network security. The following are main areas of emphasis:
- Professional experience with security fundamentals, networks, and organizational security.
- Install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems Tools for Requirement analysis and SDLC development.
- Install network security systems for networks
Certification
CompTIA A+ from CompTIA or CompTIA Network+ from CompTIA or CompTIA Security+ from CompTIA or CCNA from Cisco
Exam
CompTIA A+ exam or CompTIA Network+ exam or CompTIA Security+ exam or CCNA exam
Accreditation
Post class completion, students can appear for the CompTIA A+ exam or CompTIA Network+ exam or CompTIA Security+ exam or CCNA exam
Course Outline
Lesson 1: Hardware Fundamentals
Topic A: Computer System Components
Topic B: Storage Devices
Topic C: Device Connections and Interfaces
Lesson 2: Operational Procedures
Topic A: Basic Maintenance Tools and Techniques
Topic B: Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Lesson 3: Peripheral Components
Topic A: Install and Configure Display Devices
Topic B: Install and Configure Input Devices
Topic C: Install and Configure Expansion Cards
Topic D: Install and Configure Multimedia Devices
Lesson 4: Managing System Components
Topic A: Motherboards
Topic B: CPUs and Cooling Systems
Topic C: Select and Install Power Supplies
Topic D: RAM Types and Features
Topic E: Install and Configure Storage Devices
Topic F: Configure the System BIOS
Lesson 5: Customized Client Environments
Topic A: Standard Clients
Topic B: Custom Client Environments
Lesson 6: Networking Technologies
Topic A: Physical Network Connections
Topic B: TCP/IP
Topic C: Network Connectivity
Topic D: Ports and Protocols
Topic E: Networking Tools
Topic F: Install and Configure SOHO Networks
Lesson 7: Supporting Laptops
Topic A: Laptop Hardware and Components
Topic B: Install and Configure Laptop Hardware Components
Lesson 8: Supporting Printers
Topic A: Printer Technologies
Topic B: Install, Configure, and Maintain Printers
Lesson 9: Operating System Fundamentals
Topic A: Personal Computer Operating Systems
Topic B: Windows Control Panel Utilities
Topic C: Command Line Tools
Topic D: Windows Security Settings
Topic E: Windows Operating System Tools
Lesson 10: Installing and Configuring Operating Systems
Topic A: Implement Virtualization
Topic B: Install Microsoft Windows
Topic C: Windows Upgrades
Topic D: Windows Optimization and Preventive Maintenance
Lesson 11: Set Up and Configure Networks
Topic A: Set Up and Configure Windows Networking
Topic B: SOHO Network Security
Lesson 12: Mobile Computing
Topic A: Mobile Device Technologies
Topic B: Configure Mobile Devices
Lesson 13: Security
Topic A: Security Fundamentals
Topic B: Security Threats and Vulnerabilities
Topic C: Security Protection Measures
Topic D: Workstation Security
Lesson 14: Troubleshooting Hardware Components
Topic A: Troubleshooting Theory
Topic B: Troubleshoot Video and Display Devices
Topic C: Troubleshoot Hard Drives and RAID Arrays
Topic D: Troubleshoot System Components
Topic E: Troubleshoot Laptops
Topic F: Troubleshoot Printers
Lesson 15: Troubleshooting System-Wide Issues
Topic A: Troubleshoot Operating Systems
Topic B: Troubleshoot Wired and Wireless Networks
Topic C: Troubleshoot Common Security Issues
Lesson 1: Network Theory
Topic A: Networking Terminology
Topic B: Network Categories
Topic C: Standard Network Models
Topic D: Physical Network Topologies
Topic E: Logical Network Topologies
Lesson 2: Network Communications Methods
Topic A: Data Transmission Methods
Topic B: Media Access Methods
Topic C: Signaling Methods
Lesson 3: Network Media and Hardware
Topic A: Bounded Network Media
Topic B: Unbounded Network Media
Topic C: Noise Control
Topic D: Network Connectivity Devices
Lesson 4: Network Implementations
Topic A: Ethernet Networks
Topic B: Wireless Networks
Lesson 5: Networking Models
Topic A: The OSI Model
Topic B: The TCP/IP Model
Lesson 6: TCP/IP Addressing and Data Delivery
Topic A: The TCP/IP Protocol Suite
Topic B: IP Addressing
Topic C: Default IP Addressing Schemes
Topic D: Create Custom IP Addressing Schemes
Topic E: Implement IPv6 Addresses
Topic F: Delivery Techniques
Lesson 7: TCP/IP Services
Topic A: Assign IP Addresses
Topic B: Domain Naming Services
Topic C: TCP/IP Commands
Topic D: Common TCP/IP Protocols
Topic E: TCP/IP Interoperability Services
Lesson 8: LAN Infrastructure
Topic A: Switching
Topic B: Enable Static Routing
Topic C: Implement Dynamic IP Routing
Topic D: Virtual LANs
Topic E: Plan a SOHO Network
Lesson 9: WAN Infrastructure
Topic A: WAN Transmission Technologies
Topic B: WAN Connectivity Methods
Topic C: Voice over Data Transmission
Lesson 10: Remote Networking
Topic A: Remote Network Architectures
Topic B: Remote Access Networking Implementations
Topic C: Virtual Private Networking
Topic D: VPN Protocols
Lesson 11: System Security
Topic A: Computer Security Basics
Topic B: System Security Tools
Topic C: Authentication Methods
Topic D: Encryption Methods
Lesson 12: Network Security
Topic A: Network Perimeter Security
Topic B: Intrusion Detection and Prevention
Topic C: Protect Network Traffic Using IPsec
Lesson 13: Network Security Threats and Attacks
Topic A: Network-Based Security Threats and Attacks
Topic B: Apply Threat Mitigation Techniques
Topic C: Educate Users
Lesson 14: Network Management
Topic A: Network Monitoring
Topic B: Configuration Management Documentation
Topic C: Network Performance Optimization
Lesson 15: Network Troubleshooting
Topic A: Network Troubleshooting Models
Topic B: Network Troubleshooting Utilities
Topic C: Hardware Troubleshooting Tools
Topic D: Common Connectivity Issues
Lesson 1
Topic A: The Information Security Cycle
Topic B: Information Security Controls
Topic C: Authentication Methods
Topic D: Cryptography Fundamentals
Topic E: Security Policy Fundamentals
Lesson 2: Security Threats and Vulnerabilities
Topic A: Social Engineering
Topic B: Physical Threats and Vulnerabilities
Topic C: Network-Based Threats
Topic D: Wireless Threats and Vulnerabilities
Topic E: Software-Based Threats
Lesson 3: Network Security
Topic A: Network Devices and Technologies
Topic B: Network Design Elements and Components
Topic C: Implement Networking Protocols
Topic D: Apply Network Security Administration Principles
Topic E: Secure Wireless Traffic
Lesson 4: Managing Application, Data, and Host Security
Topic A: Establish Device/Host Security
Topic B: Application Security
Topic C: Data Security
Topic D: Mobile Security
Lesson 5: Access Control, Authentication, and Account Management
Topic A: Access Control and Authentication Services
Topic B: Implement Account Management Security Controls
Lesson 6: Managing Certificates
Topic A: Install a CA Hierarchy
Topic B: Enroll Certificates
Topic C: Secure Network Traffic by Using Certificates
Topic D: Renew Certificates
Topic E: Revoke Certificates
Topic F: Back Up and Restore Certificates and Private Keys
Lesson 7: Compliance and Operational Security
Topic A: Physical Security
Topic B: Legal Compliance
Topic C: Security Awareness and Training
Lesson 8: Risk Management
Topic A: Risk Analysis
Topic B: Implement Vulnerability Assessment Tools and Techniques
Topic C: Scan for Vulnerabilities
Topic D: Mitigation and Deterrent Techniques
Lesson 9: Managing Security Incidents
Topic A: Respond to Security Incidents
Topic B: Recover from a Security Incident
Lesson 10: Business Continuity and Disaster Recovery Planning
Topic A: Business Continuity
Topic B: Plan for Disaster Recovery
Topic C: Execute DRPs and Procedures
1. BUILDING A SIMPLE NETWORK
- Functions of Networking
- Host-to-Host Communications Model
- LANs
- Operating Cisco IOS Software
- Starting a Switch
- Ethernet and Switch Operation
- Troubleshooting Common Switch Media Issues
2. ESTABLISHING INTERNET CONNECTIVITY
- TCP/IP Internet Layer
- IP Addressing and Subnets
- TCP/IP Transport Layer
- Functions of Routing
- Configuring a Cisco Router
- Packet Delivery Process
- Enabling Static Routing
- Managing Traffic Using ACLs
- Enabling Internet Connectivity
3. MANAGING NETWORK DEVICE SECURITY
- Securing Administrative Access
- Implementing Device Hardening
- Implementing Traffic Filtering with ACLs
4. INTRODUCING IPV6
- Basic IPv6
- Configuring IPv6 Routing
5. BUILDING A MEDIUM-SIZED NETWORK
- Implementing VLANs and Trunks
- Routing Between VLANs
- Using a Cisco Network Device as a DHCP Server
- Troubleshooting VLAN Connectivity
- Building Redundant Switched Topologies
- Improving Redundant Switched Topologies with Ether Channel
- Layer 3 Redundancy
6. TROUBLESHOOTING BASIC CONNECTIVITY
- Troubleshooting IPv4 Network Connectivity
- Troubleshooting IPv6 Network Connectivity
7. WIDE-AREA NETWORKS
- WAN Technologies
- Configuring Serial Encapsulation
- Establishing a WAN Connection Using Frame Relay
- VPN Solutions
- Configuring GRE Tunnels
8. IMPLEMENTING AN EIGRP-BASED SOLUTION
- Implementing EIGRP
- Troubleshooting EIGRP
- Implementing EIGRP for IPv6
9. IMPLEMENTING A SCALABLE, OSPF-BASED SOLUTION
- Implementing OSPF
- Multiarea OSPF IPv4 Implementation
- Troubleshooting Multiarea OSPF
- OSPFv3
10. NETWORK DEVICE MANAGEMENT
- Configuring Network Devices to Support Network Management Protocols
- Managing Cisco Devices
- Licensing
Classroom
Live Online