Courses

Help Desk Professional Comprehensive

Course number: CGIHELPDESK280

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, or Help desk technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination.

The CompTIA® Network+® course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification.

The CompTIA® Network+® course can benefit you in two ways. It can assist you if you are preparing to take the CompTIA® Network+® examination. Also, if your job duties include network troubleshooting, installation, or maintenance, or if you are preparing for any type of network-related career, it provides the background knowledge and skills you will require to be successful.

CompTIA® Security+® is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic and your organization as a whole including the physical security elements and operational security measures. It is also the main course you will take to prepare for the CompTIA Security+ Certification examination. In this course, you will build on your knowledge and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network.

This course can benefit you in two ways. If you intend to pass the CompTIA Security+ Certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today’s job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related professional role.

Declare your proven ability to install, monitor, and troubleshoot networks by earning Cisco Certified Network Associate (CCNA) Routing and Switching certification. With a focus on network infrastructure, CCNA Routing and Switching also covers wireless access, security, and connectivity to branch offices using WAN. Our CCNA Routing and switching training includes enhanced content that exceeds standard authorized Cisco content, expanded lab equipment, and an unrivaled guarantee for CCNA certification success.

Students can opt to take one of the following:
CompTIA A+ or CompTIA Network+ or CompTIA ITF+ or CompTIA Security+ or CompTIA CASP+ or CompTIA Cloud+, or any of the COMPTIA authorized courses and certifications.

Students also have the option to take either the ITIL or AWS Fundamentals or Azure Fundamentals course and certification.