IT Training Courses
IT Training Courses
 

Do you need IT and Project Management Training ?

COMNet Group can help!  Please call our support numbers now:

 

Illinois:  (847) 458-8281

 

North Carolina: 

 

Charlotte Area: (704) 909-2792

 

RTP Area: (919) 827-4364


or send us an email at info@comnetgroup.com.

LOCATIONS:

ILLINOIS:

 

Schaumburg/Hoffman Estates Area:

 

COMNet Group Inc.

2815 Forbs Avenue, Suite 107

Hoffman Estates, IL 60192

 

Oak Brook and Naperville Area:

 

COMNet Group Inc.

4320 Winfield Road, Suite 200

Cornerstone @Cantera

Warrenville, IL 60555

 

Gurnee/Waukegan/Grayslake/Lake Forest Area:

 

COMNet Group Inc.

100 Saunders Road, Suite 150

Lake Forest, IL 60045

 

NORTH CAROLINA:

 

University Executive Park Area

CHARLOTTE:

 

COMNet Group Inc.

301 McCullough Drive, Suite 400

Charlotte, NC 28262

 

Phone: (704) 909-2792

 

DURHAM:

 

2530 Meridian Pkwy, Suite 200

Durham, NC 27713

 

Phone: (919) 827-4364

 

RALEIGH:

 

4208 Six Forks Road, Suite 1000

Raleigh, NC 27609

 

Phone: (919) 827-4364

 

SAP (CRM – Customer Relationship Management)

 

Overview


More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets - their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction - whether it's sales, service, or marketing.

Armed with an understanding of the comprehensive functionality in SAP CRM, you can manage the entire customer life cycle efficiently and intelligently. You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance.

Outline

  • My SAP CRM Solution Overview
    • Overview and Introduction to
    • Foundation & Architecture of mySAP CRM
    • mySAP CRM Analytics
    • mySAP CRM Marketing
    • mySAP CRM E-Commerce
    • mySAP CRM Channel Management
    • mySAP CRM Sales
    • mySAP Interaction Center
    • mySAP Service
    • mySAP Field Applications (with focus on Mobile Service)
    • mySAP CRM for Industries
    • Integration with other MySAP suite of modules

 

  • CRM Base Customizing
    • CRM Basic data & Customizing settings for these objects:
    • Business partner
    • Organizational model
    • Territory Management
    • Product master CRM Business Transactions
    • Overview of generic functions in business transactions
    • Activity Management (including Activity Journal and Groupware Integration)
    • Transaction type and item category customizing for these objects.
    • Middleware settings:
    • Middleware connections to R/3, APO and CRM
    • CRM Business Partner - CRM Middleware
    • CRM Middleware - Sales and Billing
    • Basic concepts of CRM middleware
    • Replication administration
    • Monitoring & error handling

 

  • Implement - Customer Interaction Center
    • Architecture landscape
    • Agent functions and processes in the IC
    • Define CIC Profile and Customer-Specific
    • Workspaces
    • Define Front-office framework
    • Component Configuration
    • Action Box Configuration
    • CTI Configuration
    • Client Implementation Case Study - Live Exercise

 

  • Implement Internet Sales
    • Architecture and landscape
    • Set up logical system and connection with OLTP R/3 and APO
    • Configuration of the CRM Server - Base Customizing
    • Configuration Web Application
    • Creating Product catalogs
    • Publication of Product Catalog content
    • Create Internet User for order processing
    • Sales Transactions using Internet Sales
    • Web Shop Maintenance
    • Client Implementation Case Study - Live Exercise

 

  • Implement CRM Marketing
    • Opportunity Management
    • Activity Management
    • Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
    • Marketing Calendar
    • Customer Segmentation
    • External List Management

 

Course Number:

SAPCRM-CGI001

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