Welcome to Comnet Group Inc.

Help Desk Professional Comprehensive

If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, or Help desk technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination.

The CompTIA® Network+® course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA A+ certification is an excellent first step to take before preparing for the CompTIA Network+ certification. The CompTIA® Network+® course can benefit you in two ways. It can assist you if you are preparing to take the CompTIA® Network+® examination .Also, if your job duties include network troubleshooting, installation, or maintenance, or if you are preparing for any type of network-related career, it provides the background knowledge and skills you will require to be successful.

CompTIA® Security+® is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic and your organization as a whole including the physical security elements and operational security measures. It is also the main course you will take to prepare for the CompTIA Security+ Certification examination. In this course, you will build on your knowledge and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network. This course can benefit you in two ways. If you intend to pass the CompTIA Security+ Certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today’s job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related professional role.

Declare your proven ability to install, monitor, and troubleshoot networks by earning Cisco Certified Network Associate (CCNA) Routing and Switching certification. With a focus on network infrastructure, CCNA Routing and Switching also covers wireless access, security, and connectivity to branch offices using WAN. It confirms your ability to work with IP, EIGRP, Serial Line Interface Protocol, Frame Relay, VLANs, OSPF, Ethernet, and access control lists. It also validates your ability to manage Cisco devices with IOS v15, handle Cisco licensing, and perform extensive troubleshooting. Our CCNA Routing and switching training includes enhanced content that exceeds standard authorized Cisco content, expanded lab equipment, and an unrivaled guarantee for CCNA certification success

CIP: 11-1002 System, Networking, and LAN/WAN Management/Manager.

CIP: 11-0203 Computer Programming, Vendor/Product Certification.

CIP: 11-0202 Computer Programming, Specific Applications.

CIP: 11-0103 Information Technology.

CIP: 11-0802 Data Modeling/Warehousing and Database Administration. Course


The main objective of this program is to provide a comprehensive skill set for a help desk professional in all areas of networking and network security. The following are main areas of emphasis:

  • Professional experience with security fundamentals, networks, and organizational security.
  • Install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems Tools for Requirement analysis and SDLC development.
  • Install network security systems for networks


High School Diploma, GED or entry level job applicant

Program Description (A+):

Lesson 1: Hardware Fundamentals

Topic A: Computer System Components

Topic B: Storage Devices

Topic C: Device Connections and Interfaces

Lesson 2: Operational Procedures

Topic A: Basic Maintenance Tools and Techniques

Topic B: Electrical Safety

Topic C: Environmental Safety and Materials Handling

Topic D: Professionalism and Communication

Lesson 3: Peripheral Components

Topic A: Install and Configure Display Devices

Topic B: Install and Configure Input Devices

Topic C: Install and Configure Expansion Cards

Topic D: Install and Configure Multimedia Devices

Lesson 4: Managing System Components

Topic A: Motherboards

Topic B: CPUs and Cooling Systems

Topic C: Select and Install Power Supplies

Topic D: RAM Types and Features

Topic E: Install and Configure Storage Devices

Topic F: Configure the System BIOS

Lesson 5: Customized Client Environments

Topic A: Standard Clients

Topic B: Custom Client Environments

Lesson 6: Networking Technologies

Topic A: Physical Network Connections

Topic B: TCP/IP

Topic C: Network Connectivity

Topic D: Ports and Protocols

Topic E: Networking Tools

Topic F: Install and Configure SOHO Networks

Lesson 7: Supporting Laptops

Topic A: Laptop Hardware and Components

Topic B: Install and Configure Laptop Hardware Components

Lesson 8: Supporting Printers

Topic A: Printer Technologies

Topic B: Install, Configure, and Maintain Printers

Lesson 9: Operating System Fundamentals

Topic A: Personal Computer Operating Systems

Topic B: Windows Control Panel Utilities

Topic C: Command Line Tools

Topic D: Windows Security Settings

Topic E: Windows Operating System Tools

Lesson 10: Installing and Configuring Operating Systems

Topic A: Implement Virtualization

Topic B: Install Microsoft Windows

Topic C: Windows Upgrades

Topic D: Windows Optimization and Preventive Maintenance

Lesson 11: Set Up and Configure Networks

Topic A: Set Up and Configure Windows Networking

Topic B: SOHO Network Security

Lesson 12: Mobile Computing

Topic A: Mobile Device Technologies

Topic B: Configure Mobile Devices

Lesson 13: Security

Topic A: Security Fundamentals

Topic B: Security Threats and Vulnerabilities

Topic C: Security Protection Measures

Topic D: Workstation Security

Lesson 14: Troubleshooting Hardware Components

Topic A: Troubleshooting Theory

Topic B: Troubleshoot Video and Display Devices

Topic C: Troubleshoot Hard Drives and RAID Arrays

Topic D: Troubleshoot System Components

Topic E: Troubleshoot Laptops

Topic F: Troubleshoot Printers

Lesson 15: Troubleshooting System-Wide Issues

Topic A: Troubleshoot Operating Systems

Topic B: Troubleshoot Wired and Wireless Networks

Topic C: Troubleshoot Common Security Issues

Program Description (Network+):

Program Description

Lesson 1: Network Theory

Topic A: Networking Terminology

Topic B: Network Categories

Topic C: Standard Network Models

Topic D: Physical Network Topologies

Topic E: Logical Network Topologies

Lesson 2: Network Communications Methods

Topic A: Data Transmission Methods

Topic B: Media Access Methods

Topic C: Signaling Methods

Lesson 3: Network Media and Hardware

Topic A: Bounded Network Media

Topic B: Unbounded Network Media

Topic C: Noise Control

Topic D: Network Connectivity Devices

Lesson 4: Network Implementations

Topic A: Ethernet Networks

Topic B: Wireless Networks

Lesson 5: Networking Models

Topic A: The OSI Model

Topic B: The TCP/IP Model

Lesson 6: TCP/IP Addressing and Data Delivery

Topic A: The TCP/IP Protocol Suite

Topic B: IP Addressing

Topic C: Default IP Addressing Schemes

Topic D: Create Custom IP Addressing Schemes

Topic E: Implement IPv6 Addresses

Topic F: Delivery Techniques

Lesson 7: TCP/IP Services

Topic A: Assign IP Addresses

Topic B: Domain Naming Services

Topic C: TCP/IP Commands

Topic D: Common TCP/IP Protocols

Topic E: TCP/IP Interoperability Services

Lesson 8: LAN Infrastructure

Topic A: Switching

Topic B: Enable Static Routing

Topic C: Implement Dynamic IP Routing

Topic D: Virtual LANs

Topic E: Plan a SOHO Network

Lesson 9: WAN Infrastructure

Topic A: WAN Transmission Technologies

Topic B: WAN Connectivity Methods

Topic C: Voice over Data Transmission

Lesson 10: Remote Networking

Topic A: Remote Network Architectures

Topic B: Remote Access Networking Implementations

Topic C: Virtual Private Networking

Topic D: VPN Protocols

Lesson 11: System Security

Topic A: Computer Security Basics

Topic B: System Security Tools

Topic C: Authentication Methods

Topic D: Encryption Methods

Lesson 12: Network Security

Topic A: Network Perimeter Security

Topic B: Intrusion Detection and Prevention

Topic C: Protect Network Traffic Using IPsec

Lesson 13: Network Security Threats and Attacks

Topic A: Network-Based Security Threats and Attacks

Topic B: Apply Threat Mitigation Techniques

Topic C: Educate Users

Lesson 14: Network Management

Topic A: Network Monitoring

Topic B: Configuration Management Documentation

Topic C: Network Performance Optimization

Lesson 15: Network Troubleshooting

Topic A: Network Troubleshooting Models

Topic B: Network Troubleshooting Utilities

Topic C: Hardware Troubleshooting Tools

Topic D: Common Connectivity Issues

Program Description (Security+):

Topic A: The Information Security Cycle

Topic B: Information Security Controls

Topic C: Authentication Methods

Topic D: Cryptography Fundamentals

Topic E: Security Policy Fundamentals

Lesson 2: Security Threats and Vulnerabilities

Topic A: Social Engineering

Topic B: Physical Threats and Vulnerabilities

Topic C: Network-Based Threats

Topic D: Wireless Threats and Vulnerabilities

Topic E: Software-Based Threats

Lesson 3: Network Security

Topic A: Network Devices and Technologies

Topic B: Network Design Elements and Components

Topic C: Implement Networking Protocols

Topic D: Apply Network Security Administration Principles

Topic E: Secure Wireless Traffic

Lesson 4: Managing Application, Data, and Host Security

Topic A: Establish Device/Host Security

Topic B: Application Security

Topic C: Data Security

Topic D: Mobile Security

Lesson 5: Access Control, Authentication, and Account Management

Topic A: Access Control and Authentication Services

Topic B: Implement Account Management Security Controls

Lesson 6: Managing Certificates

Topic A: Install a CA Hierarchy

Topic B: Enroll Certificates

Topic C: Secure Network Traffic by Using Certificates

Topic D: Renew Certificates

Topic E: Revoke Certificates

Topic F: Back Up and Restore Certificates and Private Keys

Lesson 7: Compliance and Operational Security

Topic A: Physical Security

Topic B: Legal Compliance

Topic C: Security Awareness and Training

Lesson 8: Risk Management

Topic A: Risk Analysis

Topic B: Implement Vulnerability Assessment Tools and Techniques

Topic C: Scan for Vulnerabilities

Topic D: Mitigation and Deterrent Techniques

Lesson 9: Managing Security Incidents

Topic A: Respond to Security Incidents

Topic B: Recover from a Security Incident

Lesson 10: Business Continuity and Disaster Recovery Planning

Topic A: Business Continuity

Topic B: Plan for Disaster Recovery

Topic C: Execute DRPs and Procedures

Program Description (CCNA):


1. Building a Simple Network

  • Functions of Networking
  • Host-to-Host Communications Model
  • LANs
  • Operating Cisco IOS Software
  • Starting a Switch
  • Ethernet and Switch Operation
  • Troubleshooting Common Switch Media Issues

2. Establishing Internet Connectivity

  • TCP/IP Internet Layer
  • IP Addressing and Subnets
  • TCP/IP Transport Layer
  • Functions of Routing
  • Configuring a Cisco Router
  • Packet Delivery Process
  • Enabling Static Routing
  • Managing Traffic Using ACLs
  • Enabling Internet Connectivity

3. Managing Network Device Security

  • Securing Administrative Access
  • Implementing Device Hardening
  • Implementing Traffic Filtering with ACLs

4. Introducing IPv6

  • Basic IPv6
  • Configuring IPv6 Routing

5. Building a Medium-Sized Network

  • Implementing VLANs and Trunks
  • Routing Between VLANs
  • Using a Cisco Network Device as a DHCP Server
  • Troubleshooting VLAN Connectivity
  • Building Redundant Switched Topologies
  • Improving Redundant Switched Topologies with Ether Channel
  • Layer 3 Redundancy

6. Troubleshooting Basic Connectivity

  • Troubleshooting IPv4 Network Connectivity
  • Troubleshooting IPv6 Network Connectivity

7. Wide-Area Networks

  • WAN Technologies
  • Configuring Serial Encapsulation
  • Establishing a WAN Connection Using Frame Relay
  • VPN Solutions
  • Configuring GRE Tunnels

8. Implementing an EIGRP-Based Solution

  • Implementing EIGRP
  • Troubleshooting EIGRP
  • Implementing EIGRP for IPv6

9. Implementing a Scalable, OSPF-Based Solution

  • Implementing OSPF
  • Multiarea OSPF IPv4 Implementation
  • Troubleshooting Multiarea OSPF
  • OSPFv3

10. Network Device Management

  • Configuring Network Devices to Support Network Management Protocols
  • Managing Cisco Devices
  • Licensing

Length of the program:

7 Weeks (120.00 Hours of instruction and 160 hours of Lab work)

Start Date: Every two weeks

Course offering: Every month

Course Number- CGIHDP003

Call COMNet Group @1-847-458-8281 or visit www.comnetgroup.com

Registration Fee: $50
Tuition: $13980
Lab Fee: $
Books and Materials: $2000
Cert Test Fee: $1800
Total: $17,380.00
May be paid in four equal monthly